Our Business EthicsYou can trust TT Cars
Buying a car can quite often be a daunting prospect, over the years the industry has fallen ill to negative stereotypes and whilst in some cases this can be justified the nock on effect has had a dramatic impact on buyer confidence.
It's for this reason when TT Cars was formed so was a set of principles and ethics:
Possibly one of the most difficult stereotypes to break.
Salesmen are often well known for there cheesy lines, false claims and occasionally twisting the truth and unfortunately is a well deserved title.
This usually boils down to company’s using a commission structure rewarding there staff financially apon closing a sale.
This often leads to the poor practices well documented. combined with cooperate pressure to hit minimum targets!
So how do we tackle this issue!?!
To start none of the staff at TT Cars are on a commission structure we believe its counter productive and leads to poor practices.
Every member of our staff has a mechanical background and will gladly give unbiased professional advise on any of our vehicles.
Sales Targets we don’t use them and our staff are not given them. Now yes for a business to survive figures have to be reached basic common sense would dictate this but Good ethics and practices combined with natural growth will ensure this. Dictating to our staff minimum sales figures will only force them to potentially use underhand selling techniques or selling finance to people with extremely poor credit rating at eye watering APR% Something we are strongly against.
Now this is a huge one almost like a dirty secret amongst the sales industry and is most common in smaller establishments. The law dictates 6 Months so you get 6 Months simple as! Most company’s will give 3 months standard with there chosen warranty provider (our currently being the RAC) and then attempt to sell you the further 3 months or Once your 3 Months runs out leave you to foot the bill.
Not only is this poor practice but its deliberately misleading customers on there consumer rights! We give 6 months as standard no if no buts no hassle. obviously if you do 200k miles in 5 months were not going to be responsible for new tyres but you get the idea.